D. Joan Leib
Somerville, MA 02145
p1sces@englishchick.com
Summary
Talented communicator with strong technical skills seeking a position that will allow me to utilize my existing skills while continuing to grow and develop along with the technology. My strengths are my ability to understand complex technical concepts and to express them in ways easily understood by a variety of audiences.
Relevant Experience
- April 2002-present: Lumigent Technologies, Inc.
- Technical Writer. Created and maintained entire documentation set (including user manuals, installation guides, online Help, release notes) for a new database software product. Revised documentation for additional operating system platforms and DBMSs as the product evolved. Developed templates and documentation standards. Consulted with developers on project planning, design architecture, naming conventions.
- January 1998-April 2002: Connected Corporation
- Technical Writer, January 1999-April 2002. Responsibilities include updating existing documentation and creating new documentation in a variety of formats including WWW (with ASP), print, and online help; maintaining several KnowledgeBase websites; developing templates and documentation standards.
Customer Support Representative, January 1998-January 1999. Responsibilities included answering customer questions via telephone and email, solving a variety of hardware and software problems, handling billing and technical inquiries, preparing documentation for internal and external use.
- May-August 1997: TMP Worldwide, Inc.
- HTML/Web Developer. Responsibilities included maintenance and update of webpages, file maintenance, copyediting, proofreading, and similar administrative tasks.
Education
B.A., English Literature, Oberlin College, 1996
B.A., Music Theory/History, Oberlin College, 1996
Specific computer skills
- Familiar with all major operating systems: Windows, Macintosh, UNIX
- Database platform experience:
- Considerable experience with Microsoft SQL Server 7 and 2000, including installation, configuration, and writing/running basic queries
- Moderate experience with Oracle 8i and 9i
- Some experience with Sybase
- Familiar with Microsoft Office and related applications
- Considerable experience with RoboHelp and RoboHTML
- Fluent in HTML and CSS; some experience with JavaScript
Other activities
- 1997-Present
- Member of Cambridge (MA) Community Chorus; soprano in biannual concerts; assist with program creation; former webmaster
- 1995-96 Academic Year: Oberlin College
- Member of Student Senate; Senate Computer Co-ordinator and Website Maintainer
Member of Educational Technology Committee and Student Advisory Computing Committee
Creator and maintainer of English Department Website
- 1992-1996: Oberlin College/Conservatory of Music
- Member of Oberlin Musical Union choir; performed in biannual concerts
- Member of Oberlin Gilbert and Sullivan Players; performed in several productions
D. Joan Leib
p1sces@englishchick.com
Last modified 7 February 2006